How to Create a New Support Ticket in KeaBuilder

KeaBuilder provides a dedicated Support Ticket System to help you quickly resolve any issues or queries related to your account, billing, or technical features. Submitting a ticket ensures that your concern is recorded, tracked, and resolved by the support team in an organized manner.

Step-by-Step Guide to Creating a Support Ticket

Login to Your KeaBuilder Account

  • Open your browser and visit www.keabuilder.com. Keadocs
  • From the Home Page, click the Login button. Keadocs
  • Enter your Login ID & Password, and you will land on your Dashboard. Keadocs

Navigate to the Support Section

  • On the Horizontal Menu, click on Support Tickets.
  • This will redirect you to the Support Page where you can view existing tickets or create a new one.
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Create a New Ticket

  • Underneath the horizontal menu, click the “+” (plus) icon to create a new support ticket.
  • A form will open asking for details related to your issue.
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Fill in Ticket Details

  • Select the Type of Issue from the dropdown (e.g., Account & Billing or Technical).
  • Provide your Email ID for correspondence.
  • Enter a clear Subject Line for your issue (e.g., “Billing Error – Incorrect Charge”).
  • Write a Short Message explaining the concern.
  • (Optional) Attach supporting documents/screenshots (up to 3MB) to help the support team understand the issue faster.
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Submit the Ticket

  • After filling out all details, click on Create.
  • Your ticket will be submitted to the support team.
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Receive Confirmation

  • Once submitted, you will receive an email notification confirming your ticket creation along with a reference number.
  • You can use this reference number to track the progress of your ticket.
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Additional Notes

  • ⏳ Response Time – KeaBuilder’s support team typically reviews tickets in the order they are received. Urgent issues like billing or account access are prioritized.
  • 📂 Ticket History – All tickets you create are saved under the Support section, so you can revisit past issues and their resolutions anytime.
  • 📬 Follow-ups – Any updates or responses from the support team will also be sent directly to your registered email.

✅ By using the Support Ticket system, you ensure your concern is addressed in a structured, traceable, and timely manner, giving you peace of mind while the KeaBuilder team works on resolving it.